Exams are delivered in a secure environment by proctors, either online or at testing centers.
Grading is pass/fail, and your results are available online, usually within 48 hours.
Exams are available worldwide in English, and some are available in additional languages.
Training basics
Multiple training options are available, so you can study whenever and however you want.
Choose from Cisco U., self-paced e-learning courses, labs, and simulators, practice tests, and more.
Required core exam
820-605 CSM
Cisco Customer Success Manager
This exam tests your knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data. Lead customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.
Cost: US$250, or redeem Cisco Learning Credits
Duration: 90 minutes
Transform your team with training for organizations
Upskill your entire team in an interactive, real-world environment. Led by expert instructors, group training encourages collaboration and takes your team’s productivity to the next level.
If you have questions about getting certified, we’ve got answers. Learn how to register for an exam, check your certification status, and open a case about your certification.
